I am handicapped and I needed those bandages. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 Keep Your Receipt! You can rate your shopper and then go about asking for your refund. Similar to the DoorDash missing item racket, this one takes advantage of the generosity of the company itself. Nah, not when you paid delivery fees, service fees, marked up prices and tip because you needed it delivered in the first place. Only a small percentage of Shoppers and customers are there to run a scam. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. Click here to get notifications about new complaints of Instacart. Because they took it upon themselves to double charge me it overdrafted my account. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Please contact Instacart Care if your alcohol items are damaged. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. It really is sad.. To think some people will complain just to get something for free. The company doesnt have a direct email address. Maybe some of the strawberries inside the container were starting to mold? There are a few different types of Instacart refunds you might be available to receive. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Instacart, free membership with hidden fees. Consider DoorDash! Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. Crypto Is anyone not reporting every missing item as fraud? If youd rather chat on your schedule, you can make an appointment to speak with an agent. Brett Helling is the owner of Ridester.com. Instacart must re-introduce item commission. Desired outcome: I'm so sorry that happened to you. Some Shoppers are victims of phishing scams. At some stores you'll also pay big markups on items when ordering through Instacart. If customers could be rated it would be a different story. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Instacart reserves the right to modify or cancel the Guarantee at any time. Bank account charged with $245.00 Save my name, email, and website in this browser for the next time I comment. No penalty to shoppers. No penalty to shoppers. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. It makes me hesitant to use them anymore, yet have been using them for a few years without any problems. Instacart is legitimate, convenient, and safe for shoppers and customers. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . I will never order again from Instacart. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. A special [censored] you very much. hours. However, a few Instacart scams can cost you money or even your job. In total, Marketplace paid $74.16 more for the same order of 20 items through Instacart than when purchasing inside Loblaws; the in-store total was $ 242.49, while on Instacart the receipt for the . We sometimes earn affiliate links when you click through the affiliate links on our website. Press J to jump to the feed. Customer service said sorry we'll send another driver with a replacement. DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! Has anyone else had any customers say they had a damaged item? Yes there are some dishonest customers. They have zero customer service knowledge and deliveries are never complete as ordered. Well of course they were I told you that before I got them. If the packaging damage doesnt affect the product, I would let it go. Available in over 4,000 cities in the U.S., Canada, and Australia. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. Instacart IPO. Is there a way to tell instacart an item is defective by no fault of the shopper? Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. and our Just so many things wrong with IC and it really does start with corporate at the top. Get Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. Plus some bread, hot dog buns, Kellogg's breakfast bars. Nonetheless, a handful of customers have complained about Instacart's delivery service. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. I told her to cancel my account on the spot! Strangely, the order was complete with no issue so I thought. Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. For example, if you put the items on the customers front porch, take a picture that clearly shows the items and the porch. To report a problem with your order on the website. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. Shopper refused to bring groceries to my door. Thank you. You just select a category for your issue and theyll respond. To report a safety incident. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Create an account to follow your favorite communities and start taking part in conversations. I got my money back and left her 5 stars. Also your an awesome human for caring about the shopper! Thank you for being concerned! Is this your company? In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. The next page will show you all your past orders and give a preview of what they contained. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. Select a credit to your Instacart account or tap Help Center to contact Care. They are not assigned by Instacart. For instance, Shoppers will only pick food like fruits and vegetables in good condition. Instacart states on their website that you have to request your refund within 7 days of delivery. Stay blessed. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I was already late for holiday evening and the only open store was far. This happened to me. Answer (1 of 4): You have to cancel the order before the time is up to do so. On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. I tipped very well and my orders were picked up right away and shopped with real professionalism. It all depends on what youre more comfortable using. In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. 2. Desired outcome: Save my name, email, and website in this browser for the next time I comment. Did you receive a delivery youre not completely satisfied with? No other store includes this charge. They did.. And it's questioning my integrity which is upsetting. . If you feel unsafe or need emergency services, please dial 911. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. Original review: March 3, 2023. 3. To report a problem with your order on the app. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. Common complaints are missing items, damaged items, poor replacements, or poor service. Using bots violates Instacarts terms of service. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. Any credit issued shall be subject to the. She has the calm to handle any customer escalation with enthusiasm and commitment to maintaining . 7:00 AM PST March 3, 2023. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. If you have any item or order issues, please see this article . Either a Shopper or customer is using Instacarts policies and system to their advantage. 5. Not all item issues automatically trigger a credit. - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. They can wind up getting sensitive information. Well, these items were damaged, not missing. Contactless delivery and your first delivery or pickup order is free! This live chat can be accessed from the desktop website or mobile app. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Outrageous weight charges from fairway removed & honor listed prices. Now that things are opening up and a lot of customers have left now the shoppers that were there before or now trying to still make a living are being affected by all of that. So do shoppers get penalized for this? Instacart is one of the most popular delivery services in the United States. I report but I still know they will get away with it. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. Im looking to sue the company. However, you need to report any issues within 14 days of receiving your order. . Ikea Polyester Haren Pleated Blind . . Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. The best way to avoid Instacart fraud is to be diligent about checking star ratings. Contactless delivery and your first delivery or pickup order is free! What do people get out of reporting damages? Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. Once you remove the damaged slat you place it somewhere and get the new ones. Exceptional delivery of groceries In some cases, the shopper can also enter your information manually. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. THEY ADDED A $10 HEAVY CHARGE! I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. and may expire. . Select the issue (s) you experienced and provide any additional information. Recently 12/12/22, I was charged $99 for Instacart's annual membership. Luckily, you can request refunds from both the Instacart app and the desktop webpage. Press question mark to learn the rest of the keyboard shortcuts. Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. On 2/14/23/ I placed an order for some salad and some badly needed bandages. You have up to. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. In this sense, you don't really have to keep your receipts. In 2014 he acquired Ridester.com to share his experiences with other drivers. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! Below are eight of the most common Instacart scams. Instacart has a system for dealing with requested items that arent in stock. If your order is a fairly large order, odds are shoppers wont want to take it on. Too many bad customers. Seconds per item (speed): The Instacart shopper app tracks 'seconds per item,' which is the total shop time divided by the number of items. When placing an order, customers can indicate their replacement preferences. In some cases, the shopper can also enter your information manually. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. One option you have is to screenshot messages from the customer. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Valid forms of . *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. Select Submit. Why did I ever bother relying on this useless app? It sucks when customers leave bad directions or add a ton of items after you've started the order. Something like: Pristine: 0.0 - 0.250. I'm a good shopper dammit! Credits will automatically apply . While you cant do much with these, it may help you plead your case if Instacart decides to deactivate your account at some point. As I am with all customers, I was polite, engaging, pleasant and timely. I made an online order with Harris Teeter who used Instacart. Actually call the service line and make a complaint. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. Youll get an email confirmation right away for any credits or refunds, and well let you know as soon as any other issues are resolved. On the right hand side youll see a link that says View Order Detail, which youll need to click. - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Some customers will even go so far as to send pictures of the damaged goods. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. If you selected an issue under Other issues, choose the specific issue. That is OUTRAGEOUS. If you realize Instacart has messed up your order in any of the previously mentioned ways, you need to know how to get a refund. They charge for membership, service fees, service fee tax, traveling fees and container fees. Instacart delivers over-the-counter medicine for select retailers and markets. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Still though, you've already been refunded so you're not entitled to go to the store and get a 2nd refund. If you selected an item issue, choose the affected item(s). 4. Maybe some of the beans inside the package were not good? Cool, I'll do that then! I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! I wrote a note back telling them to just remove the report and I'll deal with it (which I'm guessing they won't do). During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . Shoppers have a card issued through Instacart that they use to make purchases. But if it keeps happening and people keep reporting them, s pattern emerges, Thanks! For one, you can only accept one order at a time. If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. You might need to get a refund on a whole order, a single item, or a mix of items. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. 5. Press question mark to learn the rest of the keyboard shortcuts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. Please contact Instacart Care if your alcohol items are damaged. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. Obviously, if you canceled your own order, this wouldnt be a surprise. 1. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . Broken seal. I will continue to pursue this until justice is serve! Instacart also promises its customers that theyll deliver all of the items ordered. Instacart is a great side gig for a lot of people, but it's not perfect. Some scams are directed at customers, while others primarily affect Shoppers. My account was then overdrawn. Do you guys get penalized for damaged items? Ridester 2022 | ALL RIGHTS RESERVED. 6. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. Your information isnt stored on shoppers personal devices. The customer may still be charged delivery fees, bottle deposit fees, or the tip. We cant add over-the-counter items through. We cant deliver alcohol if the customer doesnt meet all delivery requirements. I give up.. NEVER USE SERVICE AGAIN. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. Worn: 0.251 - 0.575. or something like that.. For separate items though, I tried inserting damage values per item like you mentioned above, but it is ignored, items following the value at the top. Desired outcome: I want a refund ASAP of my original order and I want to not hear from this useless company again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . In some areas, you can even get alcohol. cracks me up. This seems like a massive breach of confidential credit card information. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . Damaged items. Click that and fill in the correct information to get the refund ball rolling. Kelly, was very argumentative and kept blaming the double charges on BMO Harris. It has been weeks, and was a great factor in me slowing down with Instacart. This review was chosen algorithmically as the most valued customer feedback. I would like all of my money back. Bad Replacement Items. **Not directly affiliated with Instacart** See the following options for more information about order issues: Log in to help us get you to the right help quickly. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. 5. 11 votes, 24 comments. If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. Click the 3 horizontal lines in the upper left corner and select Your Orders. Tbh if that was the case I would turn around go back to store and get another one. The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. **Not directly affiliated with Instacart** Welcome to the best place to Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. billing should be reduced to reflect the items not delivered in the redilivery. Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. It's what anyone else would do just saying. It . I sent this to a friend who has been an Instacart shopper for quite a while. One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. If its a damaged item, as a customer, your only remedy is to claim it as such. Looking forward to 2016, here are five of the biggest trends you should know about. It didn't work, so I requested a password reset. Not to long ago I got a damaged item for a dang watermelon. Instacart does refund missing items. You won't see refunds in your Instacart account. If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. If you aren't 100% satisfied with this item, you may return it or exchange it for free. However. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. She agreed they were acceptable. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. Some scammers are always out to see if they can get things for free. . In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). They can wind up with free groceries or extra money, and the customer ends up with nothing. I go above and beyond to find the products and deliver them on time intact. Customers can leave instructions before submitting their orders. For more information, please see our I also tried opening a second table at the bottom: <spawnabletypes>. The hardest and most uncommon item to find," another added. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . for most orders in California, or for Costco or Walmart orders nationwide. Got my order which smells like cigarettes, notice I was missing items. If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. If you don't spend a lot with . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I hear what you're saying, I'm not saying I couldn't have made a mistake, I just felt like I did inspect the produce well and that it looked good.